Job Description:

Role Overview:

As an integral part of our team, the Account Manager will play a pivotal role in driving client satisfaction. This dynamic position demands a strategic thinker with excellent communication skills and a proven track record in client management.

Key Responsibilities:

Client Relationship Management:

Build and maintain strong, long-lasting client relationships.
Understand client needs and proactively identify opportunities to enhance their experience.
Serve as the main point of contact for client inquiries, ensuring timely and effective resolutions.
Prepare and present performance reports, outlining key metrics and achievements.

Strategic Planning:

Create data driven marketing strategies that align with client objectives and deliver measurable results.
Collaborate with cross-functional teams to achieve the desired results.
Develop detailed marketing plans, including a mix of digital, content, social and traditional marketing channels.

Brand Enhancement and Reputation Management:

Ensure brands consistency across all marketing materials and channels in both markets.
Develop and enforce brand guidelines.
Monitor brand reputation online and address any negative sentiment.

Problem Solving:

Address and resolve client concerns, working to maintain overall satisfaction.
Anticipate potential issues and proactively implement preventive measures.

Digital Marketing Expertise:

Manage and optimize digital marketing campaigns, including SEO, SEM, social media advertising, etc.
Monitor and analyze campaign performance.
Implement marketing tools and analytics to support data-driven decision making.
Provide regular updates to clients on project status and deliverables.

Content Strategy and Development:

Collaborate with content creators and copywriters to shape content strategies that resonate with target audiences.
Ensure that content is compelling, accurate and aligned with brand messaging.

Qualifications:

Bachelor’s degree in Business, Marketing, or a related field.
Proven experience as an Account Manager or in a similar role.
Ability to multitask and prioritize in a fast-paced environment.
Strong analytical and interpersonal skills.
Proficiency in marketing tools and software.
Exceptional communication, copywriting and presentation skills.
Creative thinking and passion for staying updated with marketing trends.

As an Account Manager will be the driving force behind fostering positive client relationships, ensuring strategic growth, and contributing significantly to the overall success of our organization.

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